Thank you so much for getting in touch, I will endeavour to get back to you as soon as possible. In the meantime please read through our policies page at the bottom of this site. 

 

Handcrafted Australian botanical keepsakes. Made with love on Tamborine Mountain.

Custom Orders Frequently Asked Questions

Custom preservation of flowers, ashes and other precious mementos.

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Customs & Keepsakes

Immortalise your special memories with a custom keepsake. For those within Australia, I am able to receive your special mementos (flowers, stones, hair, ashes, teeth etc.) and turn them into beautiful  wearable or practical pieces of art. 

A unique way of allowing you to create a tangible memory. These keepsakes give you the option of keeping your desired amount of cremation ashes, a lock of hair, or fur (human or animal), flowers from a funeral service, birth, wedding or special occasion... or any other precious memento safely inside a beautiful piece.

I am also able to source botanical inclusions that may be precious to you or a loved one, but that perhaps you don't have access to. 


**Please note that due to a backlog of existing orders, Hazel and Herb will be taking a short break. We will not be accepting new orders until we have completed the remaining ones. Apologies for the inconvenience.

FREQUENTLY ASKED QUESTIONS

Do you work with flowers that aren't fresh? Will they still work?

Yes! There is no age limit on the items you include. The only difference is that they may not be as vibrant as your fresh flowers. Ideally the flowers would be sent the next business day following the event, however I am still able to work with them if this isn't possible. If you have any concerns, please email me an image of the flowers. The preservation process will not restore the colour of dried flowers, but it will protect them and ensure you have a lasting memento. 

I’d like to store my flowers and send them at a later date, how can I preserve them?

If for whatever reason you’re unable to send your flowers to me immediately after the event, you can either press or dry them. Pressed flowers work best in ring cones, pendants and bangles - they won’t work for paperweights. For best results drying your flowers, I recommend hanging them upside down in a cool, dry room. You’ll need to check on them every so often. Please avoid using any chemicals/sprays recommended online, as they will react badly with the resin,

Do you work with items other than flowers?

To a point, yes. I can work with ashes / cremains, teeth (human or animal), fur, hair, feathers and bone. I can also work with fake flowers, depending on their size. I do not work with breastmilk or blood. 

How do I order?

You can order most items directly through my shop, click HERE to have a look. 

How do I send my items to you? 

Once you have paid for your custom order, I will email postage instructions, along with my address. My address is only to be used for postage purposes, for security & insurance reasons I do not accept drop-offs. 

What is the pricing for customs?

All pricing is dependent on the items ordered, you can view and purchase custom items HERE.

I want something that is not available on your shop?

If an item is unavailable (or not listed) on my store, I am unable to create it at this time. 

Will the flowers/inclusions change colour?

Prior to setting the items in the resin, there might be slight changes to the colouration of the items. (For instance white blooms may yellow/brown and roses tend to brown.) However once set, and when cared for appropriately (avoiding direct sun exposure, perfume or other alcohol based products) the pieces will retain their colour. A soft cloth can be used to buff the piece and bring out its original shine.

For most flowers (not including natives) you can expect the result to be similar to flowers that have been dried or used in potpourri. Each flower will react differently, so your resulting pieces will always be unique and full of character. 

How many flowers will I need to send?

The more the better, but I'd usually say that roughly a handful per piece (earrings and other smaller items will take less.) I prefer having more options to work with.

If you are particular about which flowers you'd like to be used in pieces, please do not send the whole bouquet. Alternatively, if you have a vision about what you would like, package the flowers separately with a note explaining the pieces you'd like them used in. If this is not done, I will assume you trust my creative judgement.

Which flowers DON'T work?

As a rule of thumb, natives work best - flowers that are naturally quite dry in texture will be the easiest to work with and will hold their colours best.

  • Roses are too large to be used in any of the pieces - they also tend to brown/yellow depending on their colour. I will not work with roses unless they are mini/spray roses. If you need clarification, please send through a picture.

  • Yellow / White Lithianthus flowers yellow and in some cases turn green, depending on growing conditions and age (pink and purple are generally ok.)

  • Proteas are too large, but petals can be used. Please send petals, not the whole flower (this will also save on your postage costs.)

  • Orchids and Lillies are too delicate and tend to turn black.

  • Dusty Miller & Hypericum berries turn black.

  • White Chrysanthemums turn yellow/brown.

  • Succulents are not able to be used (they will turn black or grow mould.)

  • Peonies are generally too large for any pieces, but petals can be used.

  • Lavender turns brown / yellow, I do not recommend using this flower.

  • Snapdragons cannot be used (they rarely survive the post.)

  • Carnations are too large & tend to brown/yellow.

If you are unsure, please read the measurements of the pieces. If the flowers are larger than the specified measurements, I will either have to crush them or use only petals. 

Are you able to provide inclusions?

In the event that you do not have flowers / inclusions of your own to send, I will gladly source them for a minimal fee.