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Shipping & Returns
For shipping times, please check the individual listing for each product. Ready to ship items generally ship within 72 hours of purchase, made to order within 2 weeks of purchase and custom items a minimum of 12 weeks from the purchase date.
Our shipping methods are all tracked, meaning that I am not liable for any items lost in transit, if this issue occurs you will need to contact your local postage provider. If your item arrives damaged, please contact me within 14 days of it's arrival with an image of the piece and the packaging and I will arrange a refund or replacement.
Please triple check your shipping address as any orders sent back to me will require a repeat shipping fee of $10.00 to be sent out again.
All items are packaged as zero waste / recyclable as possible. I send items in recycled cardboard boxes (with post-consumer recycled paper shred) or compostable bags.
All orders are shipped with Australia Post. After your parcel has been posted, you will receive an automated email with tracking. Orders over $50.00 require signature upon delivery.
Our standard free postage should take 3-6 business days to arrive, depending on your location.
Express postage (available for an additional $5.00 per order) should take 2 business days to arrive, depending on your location. (Rural areas may take longer.)
I am not liable for items being delayed due to Australia Post.
Hazel and Herb products are shipped worldwide. International orders generally take approximately 2-3 weeks to arrive, depending on your location. All orders will come with a tracking number supplied for you to watch their progress.
I am not liable for items being delayed due to customs / your local postage provider.