Thank you so much for getting in touch, I will endeavour to get back to you as soon as possible. In the meantime please read through our policies page at the bottom of this site. 

 

Handcrafted Australian botanical keepsakes. Made with love on Tamborine Mountain.

Shipping Info

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Shipping & Returns

For shipping times, please check the individual listing for each product.

Our shipping methods are all tracked, meaning that I am not liable for any items lost in transit, if this issue occurs you will need to contact your local postage provider. If your item arrives damaged, please contact me within 14 days of it's arrival with an image of the piece and the packaging and I will arrange a refund or replacement. 

Please triple check your shipping address as any orders sent back to me will require a repeat shipping fee of $10.00 to be sent out again. 

DOMESTIC

All orders are shipped with Australia Post. After your parcel has been posted, you will receive an automated email with tracking.

Our standard free postage should take 3-6 business days to arrive, depending on your location. 

Express postage should take 2 business days to arrive, depending on your location. (Rural areas may take longer.) 

I am not liable for items being delayed due to Australia Post. 

INTERNATIONAL

Hazel and Herb products are shipped worldwide. International orders generally take approximately 2-3 weeks to arrive, depending on your location. All orders will come with a tracking number supplied for you to watch their progress. 

I am not liable for items being delayed due to customs / your local postage provider. 

Please note that depending on your local rules, you may be charged customs fees.