Thank you so much for getting in touch, I will endeavour to get back to you as soon as possible. In the meantime please read through our policies page at the bottom of this site. 

 

Handcrafted Australian botanical keepsakes. Made with love on Tamborine Mountain.

Store Policies

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Store Policies

Due to each piece being handcrafted (and especially as they feature natural items) I am unable recreate pieces exactly, but can attempt to create a similar piece for you, depending on the natural inclusions.

CUSTOM ORDERS / KEEPSAKES

For more info on customs + keepsakes please click HERE. This page goes into depth about which flowers cannot be used, the preservation process and covers refunds/exchanges for custom items.

ORDER CANCELLATIONS & CHANGES

Please make sure you are certain of your purchase. Any cancellations / refunds of orders before shipping will incur a $10 cancellation fee. 

MADE TO ORDER PIECES.

Please allow an additional 2 weeks for made to order pieces. (This does not apply to custom orders.)

REFUNDS AND RETURNS 

Due to the nature of my pieces, I am unable to issue refunds or returns. If an item arrives damaged, please get in touch within 14 days of arrival for a replacement or refund. Items are to be returned within 14 days of their arrival for a refund or store credit.